What is Dynamics 365 Field Service?

The Dynamics 365 Field Service business solution enables companies to provide onsite customer service. The application combines workflow automation, scheduling algorithms, and mobility to prepare mobile workers for success when they’re on the job fixing problems for consumers.

The usual features required in a core solution, such as work orders, scheduling and dispatch tools, and billing, are all handled by Dynamics 365 for Field Service. However, its true strength lies in its sophisticated capabilities in predictive service, integrated communication tools, smart resource scheduling, and tracking, and leveraging the capability of linked programs such as Microsoft 365.

Apart from an intuitive mobile interface and intelligent service tools, Dynamics 365 for Field Service excels in the following areas:

1. Improving the pace of first-time fixes
2. Managing follow-up work and taking advantage of upselling and cross-selling opportunities.
3. Completing more service calls per technician per week
4. Travel time, mileage, and vehicle wear and tear are all reduced.
5. Customer complaints are organized and tracked.
6. Providing consumers with a precise arrival time
7. Keep consumers informed about the progress of their service call and when it will be completed.
8. Schedule onsite visits when the customer is available.
9. Preventative maintenance can help you avoid equipment downtime.