On-demand services are expanding and the latest acquisition is an Online Courier Delivery App. For an entrepreneur, this is a unique opportunity as you can offer several on-demand services from one platform. However, it is critical to understand the customer needs and merge it with the current features. In this blog, you will learn about the features of online courier delivery apps along with their respective reasons.
Introduction
Businesses dealing with courier delivery apps have their own set of rules from a great deal of offline experience. With the inception of mobile applications and their acceptance in our society, the concept of delivering couriers have been shifted. This shift from tracking to payment and much more via smartphones have brought convenience and security along with diversification. Let’s understand in detail.
What is an Online Courier Delivery App?
If you go back a decade ago around early 2000s, you will find a highly complicated network of logistics created around courier deliveries. Whether it’s intercity or state, premier delivery services worked on tight deadlines to keep their business relevant among their users. Fast forward to the present day, many things have switched in favor of the users. They don’t have to go to the office, everything is done on the same day and above all, the payment is done online.
Without much deliberation, you can assess that the market has shifted drastically. Same day courier deliveries are the gold standard with dedicated real-time tracking and multiple payment options. That’s why you need to know about the features of a platform offering online courier deliveries.
Must-Have Features of Online Courier Delivery App Services
Language before Log In
Users can choose language before proceeding to login or register in the user or driver app. They can also choose the currency as per their region.
Multiple Logins
Apart from mobile number, users can use their social media accounts i.e. Google and Facebook to register into the courier app. By doing this, they will save their credentials for this app so that they don’t have to go through this again and again.
Touch / Face Identification
Using their face or finger as the authentication factor, users can quickly move in and out of your app or process to the main screen of the app.
My Bookings
To learn more about the details of their bookings related to the time, date or payment done, users can tap on the “My Booking” icon present on the main page of the app.
Single / Multi Delivery
There should be two options for specifications in the early phase of the booking process. Here, users can choose which delivery type should be the best as per their needs.
Vehicle Choice
For single deliveries, the app can automatically offer appropriate vehicle choice such as cycle, bike, and scooter. This step usually comes after the user has connected with the nearest courier delivery service after adding their location.
Special Instructions
After adding details like receiver name, package type and address, the user can also write anything extra about the way the driver should handle the courier.
Responsible for Payment
Being an intuitive feature, now the sender and receiver can easily decide which one has to make the final payment without much hassle.
Internal Chat or Call Masking
Most of the time, the pickup location of the sender can become a difficult place to reach. Therefore, the driver should contact the user via chat or call to arrive or confirm the arrival.
Emergency Contacts
Preparedness is the key to success. There should always be a button to get in touch with the police in case of an emergency situation. Moreover, the button can send the location of the last-known courier to five of their listed emergency contacts.
One Driver Multiple Deliveries
It is better to book multiple deliveries all-at-once instead of separately. Therefore, the app can have the option for adding multiple addresses before making the final payment for starting a nearby driver search.
Live Track
Using this feature, the user can see the driver on the map. It will also show the time taken to reach from the driver’s destination to the pick-up location.
Benefits of Online Courier Delivery App Services for your Business
Just by having a mobile application won’t make a difference. Technically, your business should have a streamlined flow of doing things with the support of online platforms like apps, websites, and panels. However, in this case, let’s see how much control or difference can you make from the admin panel of your business.
Location Wise Banner
Create home page banner specific to the location of the target. The user can see the banner in their home screen, making the process more convenient than before.
Push Notifications
Sending notifications at the right time can increase the engagement metrics of your business with the target audience. Add location-wise notifications and you are one step closer to personalized recommendations, which is a huge plus point for your business. The same goes for promo codes as well.
Waybill Generation
Your business sent couriers from different places every day. This means that the number of delivery drivers can increase or decrease as per demand. One way to make sure of all this is through a waybill invoice, making sure no driver or other individual steals the courier. It helps with legal actions as well.
One-Screen Dashboard
Having an admin panel gives your business a surefire way to learn from past mistakes and see which service is making the most profits financially. One way to watch all this is through a dashboard made for showing all the relevant KPIs and business metrics there are for your courier business.
The Right Treatment of Getting all the Features and Benefits
To do this without any problem, you should contact a clone app development company with years of experience in making clones across a wide range of industries. Most professionals even have video testimonials from entrepreneurs who have built online courier delivery apps. You can start from there and find out whether the features and benefits in your lists are present in the app or not.
Conclusion
You might be wondering about adding such features and benefits from scratch. Well, not only does it all take months of coding and testing but in the process, your competition will take a head-start. Therefore, what you need right now is very different than what you have planned so far. In reality, you need a clone app with all the pre-built features and services that you can buy and customize.
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